Real Pros Deserve
Refreshing Rewards FAQ
Thorntons is excited to offer our Refreshing Rewards Guests special offers and discounts.
NOTE: All of our special offers and discounts require our Refreshing Rewards mobile app. Steps are easy!
Become a Refreshing Rewards member. Download the latest version of our mobile app. Enjoy the offers!
- Refreshing Rewards keychain cards are available to guests at the checkout counter. Remember to register your card on our Refreshing Rewards app or online at refreshingrewards.com/refreshing-rewards. We no longer distribute full-sized rewards cards.
- Don’t want a physical card? Create a virtual account.
Have a keychain card? Simply click here to start the registration process and follow these steps:
- Click ‘Sign Up’
- Select ‘Register My Card now’
- Enter your 16 digit card number
- Enter a 4 digit
- Create an alternate ID (phone number) and a valid email address so that you receive our weekly offers
- To update your account, click here. Still having trouble? Give our Guest Services team a call: 1-866-473-0017 8am – 5pm Eastern time, Monday – Friday.
- An alternate ID is the phone number you assign to your Refreshing Rewards account that you can enter at the pump or cash register before you make a purchase instead of swiping a physical RR card so that you receive your fuel discount or get credit for a purchase made in our rewards program.
- Click on “Forgot email/Password?” from the Refreshing Rewards main page, and type in your email address, username, card number or telephone number and you will receive an email with directions to change your password.
- When you receive a reward from us via email or app, please make sure to click on the “Load to Card” button and this will load the reward to your card.
- If you did click the “Load to Card” button and the reward failed to load, please contact our Guest Services team by emailing firstname.lastname@example.org or for more immediate service, please call: 1-866-473-0017 8am – 5pm Eastern time, Monday – Friday.
- Refreshing Rewards offers and discounts do not stack with other discounts, such as Gas Buddy cards.
- Reward offers can vary and are random.
- We group our rewards members periodically, so hang tight because you should be receiving a reward soon! In the meantime, please make sure your email address tied to your Refreshing Rewards account is valid and one you check regularly. We send your rewards to that email address as well as load them onto your Refreshing Rewards app.
- Still not receiving rewards? Contact Guest Services and we will look into the issue. 1-866-473-0017 8am – 5pm Eastern time, Monday – Friday.
- Our fuel discounts often change in the amount of discount and how often they are sent. Make sure to download our mobile app so that you can always check for available discounts when you visit.
- Click here and login to your Refreshing Rewards account. Click on the My Account link.
- Next, click on Edit My Account link. You will be able to make any changes to your account such as receiving email offers and receipts.
A virtual card or alternate ID will work!
- You can use the mobile app and virtual card by logging into your app to display your barcode and scan and go.
- You can also add your card to your apple wallet if you prefer.
- Your alternate ID (phone number) can also be used at the pin pad in store and at the pump.
I really want a physical card.
- Stop by your local Thorntons and pick up a replacement card.
- Ask the Guest Service Representative to merge your old account into your new account.
- Note: We are unable to mail out replacement cards and a new card must be acquired from a Thorntons location.
- Click here and login to your Refresh Rewards account.
- Once logged in, click on “My Account”, then “Communication Preferences” and click on “Sign up for Tobacco Offers”.
Become a Refreshing Rewards member and open the Refreshing Rewards mobile app.
- On the Tobacco Offers screen, click on “21+ Deals Verify Now” and follow steps for Age Verification
- Click on the brand you would like to receive offers from
- Sign in to become age-verified as 21 or older and you will start receiving benefits
- Get more of your favorites, free with buy 9, get 10 Free on participating FREEquency club items at Thorntons. Track your progress toward your free items in the Refreshing Rewards app or by logging in
- Existing guests using a registered Refreshing Rewards card or alternate id (phone number.) New guests who register for Refreshing Rewards will automatically be enrolled in the FREEquency Clubs program.
- You can track your punches in each club in the Refreshing Rewards mobile app or by logging into your account at RefreshingRewards.com. Quantity of earned punches will also show on guest facing POS screen and at bottom of your receipt.
Buy 6, Get 7th Free
- Celsius Energy Club (12oz family)
- Red Bull Energy Club (8.4oz family)
- Rockstar/Mtn Dew/Amp/Fast Twitch Energy Club (12/16oz family)
Buy 9, Get 10th Free
- Any Cup Club – Includes all Fountain, FizzFreez, Coffee, Hot Chocolate, & Cappuccino
- Starbucks Frap 13.7oz Club – Includes all 13.7oz Starbucks Frappuccino
- Bic Lighter Club
- Body Armor 28oz Club
- Coca-Cola 20z Club – Includes all 20oz Coca-Cola and Sprite
- Dr. Pepper 20z Club – Includes all 20oz Dr. Pepper
- Gatorade 24oz-28oz Club – Includes all 24oz-28oz Gatorade
- Gold Peak 18.5oz Club – Includes all 18.5oz Gold Peak
- Lipton Pure Leaf Tea 18.5oz Club
- Pepsi and Mountain Dew Club – Includes all 20oz Pepsi and Mountain Dew
- Reese’s Club – Includes all Standard and King Size Reese’s
- Rockstar Energy Club – Includes all 16oz Rockstar Energy
- Snapple 16oz Club
- Snickers Club – Includes all Standard and King Size Snickers
- Extra/Orbit Gum Club
- Your free Club Reward will automatically ring as FREE during the next qualified transaction.
- Earned Club Rewards are valid for 14 days. Expiration of an earned reward can be viewed in the Refreshing Rewards mobile app or by logging in at RefreshingRewards.com.
- Our app uses GPS to display the location nearest you. You can click on locations to search for our other locations. Setting your favorite location is NOT currently available.
- First, please check your phone location settings under ‘Thorntons’ and make sure that you’re sharing your location. If you’re still experiencing issues with your location settings within the Refreshing Rewards app, please try uninstalling and reinstalling the Refreshing Rewards app.
Specials and Coupons
You can also visit tobacco manufacturers for even more specials and coupons from their websites that you can use everyday at Thorntons!